This role is an opportunity to have a massive positive impact on many tens of thousands of lives. We are looking for someone who finds motivation in the work we do and is willing to work with us to deliver services in this underserved space.
Nomanini’s values, outlined below, are critical to our success:
Be honest ... so we ... communicate frequently and candidly.
Value discussion ... so we ... make deliberate decisions.
Focus on results ... so we ... get stuff done.
Experiment ... so we ... learn and grow by taking controlled and deliberate risks.
Respect people ... so we ... value diversity of thinking.
More about the role:
The Project Manager is responsible for the to lead a successful implementation, meeting timelines and budget requirements by coordinating and prioritizing project tasks, managing timelines, maintaining project plans and communicating with customers, project sponsors and management. This role is further responsible for maintaining consumer satisfaction through the provision of problem-solving resources, and providing customer support, and ensuring that they are constantly providing the best in-class customer services.
- Project Implementation
- Responsible for implementation of multiple projects and/or systems in various countries across Africa, and ensuring the KPI’s for these projects are tracked.
- Review customer product demands, develop project plans and ensure implementations are completed on time and within budget.
- Ensure projects are implemented in line with contractual obligations and local regulatory requirements.
- Design and apply appropriate project management standards.
- Responsible for compiling project evaluation and analysis documents following each project and sharing with respective departments.
- May be involved in pre-sales product demonstrations or provide assistance in scoping projects and developing proposals.
- Follow market activity to anticipate new trends and capture business opportunities.
- Manage future implementations and system enhancements by collaborating with various business areas and system owners.
- Excellent software skills with Microsoft Office applications. Ability to quickly learn new software modules.
- Ability to travel domestically and internationally.
- Ability to be self-guided and work effectively and with sensitivity across barriers such as language, culture and distance.
2. Project Support
- Central contact for customer and partner communication. (support/change/upgrades)
- Provide training to enable in-country onboarding processes
- Manage all consumer complaints or feedback in a satisfactory manner, resolving all issues within reasonable time.
- Participates in communication with consumers, investigating and resolving consumer problems of a complex and long-nature as well as high-value customers.
- Establishes good working relationships with the partners and provides advice to consumers on how best to use the business’s products or services as well as keeping accurate records of correspondence with the consumers.
- Keep updated on the latest customer support practices in order to keep the business at par or even ahead of competitors in the industry, enabling customer retention.
- Collaborate with both Product and Development teams to ensure customer feedback is taken into account, releases of the product are communicated to customers and support issues are not repeated.
- Degree in Information Technology or Project Management.
Experience:
- Minimum of 5 years’ experience in Project Implementation or Project Management with successful track record.
- Experience in mobile money, informal markets or specific experience in a fintech would be an asset.
Technical Competencies:
- Understanding of financial technology and software development, delivery, project management disciplines.
- Excellent planning, organizational and project management skills.
- Strong general management and operational skills.
- Understand and apply business case and risk management processes.
- Focuses on key priorities.
- Attention to detail.
Behavioural Competencies:
- Excellent communication and interpersonal abilities.
- Ability to act independently and to coordinate several activities simultaneously.
- Ability to collaborate and engage across all divisions and levels of management.
- Ability to partner effectively with multidisciplinary and multicultural teams.
- Excellent problem solving and troubleshooting skills.
- Strong analytical skills.
- Ability to work in a fast-paced changing environment.
- Results driven.
- Comfortable in a wide range of cultural, geographic and operational situations, demonstrating culturally sensitive behaviour with a diverse range of people.
Nomanini, founded in 2011, is a pioneering fintech company that provides informal retail merchants with access to digital payment solutions and credit to improve their business. Our platform provides interoperable retail payments and supply chain financing by combining new digital financial services with existing distribution networks.
Nomanini currently has 25+ staff and is growing 500% year-on-year, expecting to continue scaling up at this rate for the next 3-5 years.
