The Online Merchant Acquiring Manager is a pivotal role in our organization, responsible for managing and expanding our online merchant partner portfolio. This role involves developing and maintaining relationships with e-commerce businesses, streamlining onboarding processes, and optimizing payment solutions to drive transaction growth and revenue. We are looking for a candidate with a deep understanding of the fintech industry, e-commerce trends, and a proven track record of achieving merchant acquisition targets.
- Merchant Acquisition:
- Identify and target potential online merchant partners for the company.
- Develop and implement strategies to acquire new merchants through networking, cold calling, and strategic partnerships.
- Evaluate merchant suitability based on industry, risk factors, and compliance requirements.
- Merchant Onboarding:
- Lead the onboarding process for new merchant partners, ensuring a seamless integration.
- Collaborate with technical teams to ensure seamless integration of merchants' online payment systems with the company's platform.
- Provide guidance to merchants on optimizing payment processes, reducing fraud, and improving transaction efficiency.
- Relationship Management:
- Cultivate and maintain strong relationships with existing merchant partners to drive loyalty and retention.
- Act as the primary point of contact for merchant inquiries, concerns, and escalations.
- Collaborate with merchants to understand their needs and offer customized payment solutions.
- Payment Solution Optimization:
- Analyze transaction data and performance metrics to identify opportunities for revenue growth and optimization.
- Work with merchants to implement best practices and enhancements to improve transaction conversion rates.
- Stay updated on industry trends and emerging technologies to recommend innovative solutions.
- Market Research and Analysis:
- Stay updated with industry trends, competitor activities, and regulatory changes related to online payments and merchant acquiring in Ghana.
- Analyze market data to identify growth opportunities and develop strategies to capitalize on emerging trends.
- Reporting:
- Generate regular reports on merchant performance for management.
- Bachelor's degree in Business, Finance, or a related field (Master's degree preferred).
- Proven experience in merchant acquiring, e-commerce, or related roles within the fintech industry.
- Strong understanding of online payment systems, payment gateways, and e-commerce trends.
- Knowledge of regulatory requirements and compliance in the financial industry.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to think proactively and generate ideas and lead them from scratch.
- Data-driven mindset with proficiency in data analysis tools.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Results-oriented with a track record of meeting and exceeding targets.
- Familiarity with the Ghanaian financial and e-commerce landscape is a plus.
Technology Stack:
- Knowledge in payment gateway platforms.
- Familiarity with merchant service providers.
- Competence in data analytics tools like Excel, Tableau, or Power BI.
- Experience with CRM software (e.g., Salesforce, HubSpot) for managing and tracking merchant relationships.
- Utilization of market research and analysis tools for staying updated with industry trends.
- Experience with project management tools for task and project management.
Core Competencies:
- Excellent oral and written English skills.
- Strong communication skills.
- Commercially-minded – comfortable with financial data and making business cases.
- Strong commercial acumen.
- Ability to work with cross-functional teams.
If you have the skills and experience required for this role and are passionate about driving innovation in the fintech industry, we encourage you to apply and become a key player in our mission to transform digital payments in Ghana.
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Transsnet Payments Ghana Ltd (Palmpay) is a leading fintech company dedicated to transforming digital payments in Ghana. Our mission is to provide innovative payment solutions that empower businesses and consumers in the digital age. As part of our growth strategy, we are seeking a dynamic Online Merchant Acquiring Manager to join our team.
