This newly created role to head up Payments Operations will be responsible for overseeing and optimising all processes and activities covering transaction processing, lifecycle events, payment processing, reconciliation, and settlement, ensuring smooth and secure movement of funds.
The successful candidate will have proven significant experience of strategically leading a Payments Operations function or similar within a medium or large payments or FinTech firm. You are expected to be articulate, detail orientated and confident to display a clear level of understanding when liaising with various stakeholders within the business and have an ability to perform consistently in a role that is vital to the day to day running of the business.
- Establish and build the Financial Operations team including setting up and documenting of financial controls across all products and building a FinOps team for scale.
- Managing a team of revenue assurance specialists, with the aim of growing the team capabilities and headcount in line with the growth of the Ozow business;
- Acting as a senior leader within the business providing knowledge and becoming the SME on payments and banking.
- Overseeing and optimizing the reconciliation, settlements and reporting processes, ensuring accuracy and compliance.
- Overseeing the resolution of queries around unsettled/voided/cancelled transactions and unidentified payments.
- Overseeing all third party fund reconciliations.
- Maintaining relationships with our banking partners as well as internal communication with key stakeholders.
- Working with the IT stakeholders on technology improvements and systems upgrades, as well as creating financial test cases to sign off systems in UAT prior to production deployment.
- Working closely with the Chief Financial Officer and Head of Finance, to ensure efficient operations in relation to the full scope of payment processes.
- Regular reporting of payment operational processes to Executives and Senior Management.
- Improving payments systems and processes to make efficiency gains.
- Being a supportive manager to the team, overseeing payment investigations and resolution to settlement queries.
- Building and leading a high-performing team providing guidance, training, and mentorship to ensure operational excellence.
- 5+ years proven experience of leading and managing a payments operations team including at least 3-5 years in a medium or large organization
- You should have a detailed knowledge of South African clearing system and its operation processes and have experience of banking relationships
- Experience with rolling out new products, improving processes and managing projects is also essential
- A good knowledge of technical systems and back-end processing is required
- Advanced excel skills is a requirement
- Basic knowledge of SQL is advantageous
- Business process/business analyst background will also be an advantage
- Healthy breakfast, lunches and snacks (Cape Town)
- Healthy lunches and snacks (Johannesburg)
- Free laundry service (Cape Town)
- Monthly socials (Cape Town and Johannesburg)
- On-site Barista (Cape Town and Johannesburg)
- Workplace Concierge (Cape Town)
- Ozow Library (Cape Town)
- Ozow Playroom (Cape Town)
Perks for South African based employees
- Medical aid subsidy (permanent staff)
- Group Risk Insurance (permanent staff)
- Paid annual leave
- Employee Health and Wellness Assistance
- Gym / Fitness sessions
- Learning and Development opportunities
- Mentorship programme
- Community initiatives
- Quarterly team retreats and annual company retreats
- Employee gifting
- Access to cutting edge technology
- Hybrid
Sounds good? Apply now!Keen to know more?Interested in joining our rocket ship?To find out more about life at Ozow, head over to our Careers Page here!
Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).
