The Head of Operations is responsible to lead and oversee our company's operational processes within the fast-paced and dynamic environment. The Head of Operations will develop and implement efficient operational strategies, ensuring seamless execution of day-to-day activities, and driving continuous improvement initiatives to enhance overall operational efficiency and customer satisfaction.
Key Responsibilities include:
1. Strategic Planning and Execution:
• Develop and execute comprehensive operational strategies that align with the company's overall mission and vision, taking into account the dynamic nature of the fintech industry.
• Work closely with the executive team to ensure that operational plans are integrated into the company's overall strategic plan, contributing to sustainable growth and competitive advantage.
• Monitor industry trends and technological advancements to adapt operational strategies and remain at the forefront of innovation in the fintech landscape.
2. Process Optimization and Efficiency:
• Conduct regular assessments of existing operational processes to identify inefficiencies and bottlenecks and implement data-driven solutions to streamline workflows and enhance overall efficiency.
• Collaborate with cross-functional teams, including product development and technology, to integrate automation and digital solutions that improve operational efficiency and reduce manual errors.
• Implement key performance indicators (KPIs) to measure process effectiveness and efficiency, utilizing data analysis to drive continuous improvement initiatives.
3. Risk Management and Compliance:
• Develop and maintain a robust risk management framework that encompasses operational, regulatory, and cybersecurity risks, ensuring full compliance with industry standards and legal requirements.
• Coordinate with legal and compliance teams to stay updated on regulatory changes and implement necessary operational adjustments to maintain compliance.
• Conduct regular internal audits and risk assessments, providing timely reports to the executive team and implementing risk mitigation strategies where necessary.
4. Team Leadership and Development:
• Provide strong leadership to the operations team, fostering a culture of collaboration, accountability, and innovation while promoting a customer-centric mindset throughout the organization.
• Develop and implement training programs to enhance the team's skills and knowledge, ensuring that all team members are equipped with the necessary tools to perform their roles effectively.
• Foster a positive and inclusive work environment, encouraging professional development and career growth opportunities for team members through mentorship, coaching, and regular performance evaluations.
5. Stakeholder Management:
• Collaborate with internal stakeholders, including finance, marketing, and product development teams, to ensure seamless coordination and alignment of operational strategies with broader company goals.
• Establish and maintain strong relationships with external partners, vendors, and regulatory bodies, representing the company's interests and fostering a collaborative ecosystem for mutual growth and success.
• Act as a liaison between the operations team and executive management, providing regular updates on operational performance, challenges, and opportunities for improvement.
6. Operations Management.
• Adherence to committed service levels.
• Manage all operational activity within remit to ensure customer satisfaction, adherence to regulations and drive efficiencies.
• Manage policy, procedures, and controls to ensure premium levels of availability for NI customers, to maximize income and strengthen market share, ensuring security of assets at the same time.
• Provide effective leadership and direction both within the function and at the organizational level to keep employees motivated at various levels and enable them to operate at optimal efficiency.
• Participate in the Executive Management Team to ensure delivery of business strategy.
8. Manage performance
• Effectively lead, train, and communicate with subordinate team to ensure that expectations and standards are met.
• Cascade corporate performance measures throughout the Operations and IT and technology functions and track performance throughout the year, ensuring corrective action where necessary.
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
Payfast by Network is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally.