Merchant Relationship Management:

• Serve as the primary point of contact for our existing merchants in the UAE market, ensuring high levels of customer satisfaction.
• Maintain regular communication with merchants to understand their evolving needs and provide relevant solutions.
• Build and nurture strong relationships with key decision-makers to ensure long-term partnerships.

Cross-Selling & Upselling:

• Identify opportunities to cross-sell complementary products or services to existing merchants.
• Analyze merchant needs and recommend upgrades or premium offerings to maximize merchant value and increase revenue.
• Develop personalized sales strategies to encourage merchants to explore additional product lines.
• Present product enhancements, new features, or higher-tier offerings to help merchants optimize their business operations.
• Foster long-term relationships with merchants by understanding their growth goals and aligning additional products/services that support those objectives.
• Collaborate with the marketing and product teams to develop promotional materials and campaigns that encourage cross-selling and upselling.

Sales Growth & Merchant Expansion:

• Meet and exceed revenue targets through strategic cross-sell and upsell initiatives.
• Track performance metrics related to upselling and cross-selling, adjusting strategies as needed to improve conversion rates.

Key Account Management:

• Act as a trusted advisor for merchants, guiding them on how to best utilize Paymob’s solutions to drive their business success.
• Proactively address any issues or challenges faced by merchants to ensure a smooth experience with Paymob's products and services.
• Work closely with internal teams to provide feedback on merchant needs and help shape future product developments.